Watch Shop Customer Service

You can browse our frequently asked questions below to see if there is already an answer to your enquiry. Otherwise, you can contact us directly by clicking SUBMIT A REQUEST

We aim to answer all enquiries the same working day. Alternatively, you can also contact us using the below details:


Telephone (Free from landlines): 0800 024 8794
Telephone : 0330 100 3626
International callers +44 1204 440 286

Extension 1: Sales only
Monday to Friday: 08:00 - 19:00 GMT
Saturday: 09:00 - 13:00 GMT
Sunday: Closed

Extension 2: Customer support
Monday to Friday: 08:30 - 17:00 GMT
Saturday: 09:00 - 13:00 GMT
Sunday: Closed

Postal Address:

PO BOX 8174

Please note: All calls are recorded for monitoring and training purposes. If you are unable to use our contact form, please email us on