Hands aren't Aligned

Often we will get enquiries from customers saying that the second hand on their watch does not quite line up with the second markers around the outside of the dial.This is almost always within manufacturing tolerances and occurs on almost all watch brands to a certain degree.

A slight inaccuracy of the hand alignment is always possible and we do not deem this to mean that the watch is faulty or has a manufacturing defect.

This occurs because the parts which move the hands of the watch are all controlled with springs and gears. The stopping point of these components vary slightly after the manufacturing process due to the 'breaking in' process.

It is impossible to predict with perfect accuracy whether a second hand will line up perfectly after it has been manufacturered.

Please be assured that minor hand misalignment is absolutely normal and is even evident in luxury Swiss brands such as Omega.

Also, we can assure you that your watch will not become further misaligned over time.

In cases where you are unhappy with the alignment of the hands on your watch and you feel that they are "further out" than you expect, we will correct this for you by replacing the watch for another model which is perfectly (or as close to as possible) aligned. Please make sure that you do not wear the watch or remove tags and packaging before returning the watch as this is not considered to be a fault.

If the watch has been worn, the manufacturer MAY be able to improve the alignment. We can return the watch to the manufacturer at your request.

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